SHIPPING & RETURNS
Our store accepts payment via credit card (Visa, American Express, Master Card, and Discover) and Paypal.
Your card will not be charged until the order has been filled.
Orders are usually processed within 2 business days, Monday through Friday, excluding holidays. Express orders placed on weekends will be shipped on Monday.
Orders are processed and shipped from New York, New York. We do not accept orders shipped to P.O. boxes or APO/FPO.
For all shipments within the U.S., customers are given the options of UPS Ground (Free), UPS Next Day Air or UPS 2nd Day Air. For international orders, shipment will be shipped USPS Priority Mail International (6-10 business days) USPS Priority Mail Express International (3-5 business days). Customers will receive a shipment confirmation email with a tracking number. Direct signature is required. If you request no signature, We Are Owls is not responsible for theft or lost packages.
We are glad to accept returns of any full priced merchandise within 10 days of receipt of your online purchase. All items returned for a refund must not be worn, damaged, altered or washed and must have all original tags and packaging. After 10 days, all sales are FINAL. Final sale merchandise are not refundable.
Please email firstname.lastname@example.org for a Return Authorization code before returning items. We cannot issue any refunds for items returned without a Return Authorization code.
The customer is responsible for any return shipping costs. For international purchases, We Are Owls is not responsible for return shipping costs or duty reimbursement.
Returns should be addressed to:
We Are Owls: Returns
28 Rutgers Street, Suite 4B
New York, NY 10002
We will process your return as soon as possible. Please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
We have the right to deny refunds if the merchandise returned does not meet our return policy requirements.
TAXES & DUTIES
Residents of New York will pay a state tax on their purchase (8.875%).
International orders will be shipped via USPS Priority Mail International (6-10 business days) USPS Priority Mail Express International (3-5 business days) depending on region. Customer will receive a shipment confirmation email with the shipping tracking number. A customs duty may be charged to you depending upon the country in which you reside. This can range from 20% to 40% of the order value. We Are Owls is not responsible for payment of this duty.